HrOneStop ATT Support | Help & Resources

AT&T offers multiple support and help resources for employees and retirees who need assistance using the HrOneStop online portal and mobile app. Here are the different customer support options available:

HrOneStop Help Site

AT&T maintains an extensive help site at https://hronestop.att.com/hronestop/static/help with resources on all aspects of the HrOneStop platform.

Some of the help content includes:

• Getting Started Guides – For new users understanding the portal.
• How-To Articles – Step-by-step instructions on accessing different features like pay stubs, benefits enrollment, time-off requests, mobile app login, etc.
• FAQs – Answers to frequently asked questions about registration, login issues, navigation, profile settings and more.
• Forms and Documents – Commonly used HR forms for downloads.
• Contact Information – Ways to reach customer support and HR teams.

The search option within the help site can be used to find answers to your specific queries.

Phone Support

For urgent help needed immediately, call the HrOneStop ATT support line at 888-722-1787. Support agents are available from Monday to Friday during business hours.

You may need to go through an automated IVR system before being connected to a representative. Keep your employee ID handy for faster service.

Chat Support

Some sections of the HrOneStop portal provide a live chat widget to instantly get help from a support agent online. Look for the chat icon on the bottom right and initiate a conversation after agreeing to the terms.

The chat support window also has suggested articles that may help answer your questions quickly without needing an agent.

Company Helpdesk

For HR policy, payroll, benefits or other in-depth assistance, your company’s internal helpdesk teams can also provide support. Find your specific point of contact on the HrOneStop portal.

By leveraging these HrOneStop customer support resources as needed, AT&T employees and retirees can have the best user experience. Reach out proactively for help to maximize the benefits of this useful work benefits portal.